using flowhub and having issues? this glassdoor review is concerning...

there’s a brand new 1-star glassdoor review from a former flowhub engineer that concerns the hell out of me!

i’ve been watching their glassdoor reviews for a while, and this one especially has me wondering if i’ve been right to be worried about clients who use flowhub.

has anyone here actually using flowhub noticed more bugs, outages, weird updates, or support issues lately?

ill go first: i went to a dispensary in colorado the other day and flowhub was completely down. they couldn’t print stickers or anything for half of the day. nothing is reported about it on their status page: https://status.flowhub.com/

here’s the full review, in case it gets removed. i’ll try to post the screenshot in the comments too:

1.0

Sep 17, 2026

Engineering

Former employee, less than 1 year

Recommend

CEO approval

Business Outlook

Pros

The only pros left are that there is a few people that were genuinely wonderful and trying their hardest for their teammates and the customers in spite of the garbage that the executives are putting them through.

Cons

The executive team has no strategy, vision or 'leadership' skills whatsoever. Some examples: they hired QA automation resources only to fire them within months; they completely overlooked the value of hard-won institutional knowledge and relationships of long-tenured team members; and in the wake of these layoffs, their messaging as to why or where we were going was simply "we're going to push the envelope." We were given insincere messaging that "You all have equity in this company. We're all part of this." in the same all-hands where we are informed that so many of our peers, who also had equity and were "part of this" were just let go, losing their equity along with their jobs. Almost immediately, all existing processes went out the window with nothing being defined to replace it. Any roadmap that existed for Q1 and Q2 evaporated with nothing to take its place.
All of this came along with some of the most erratic and concerning behavior out of our CEO over recent months. In that same all-hands notifying us of layoffs, he began the meeting in a panic telling us that the details of the meeting (which I am of course leaving out of this review) were top secret - in his own words, we couldn't even tell our spouses about it - and instructing everyone to disable any recording software, note-taking software or AI assistants; he then immediately started gushing about how great it was that he already fed all of the details of this meeting to Claude so it could generate the slide deck for him. Seemingly entirely unaware of the inconsistency between the panic and the fact that this info now lives on Anthropic's servers. (And as a comical aside, he also told us that creating a slide-deck on his own would have taken him "at least two weeks", in one of the biggest unintentional self-owns I've ever witnessed in a corporate meeting).
As another reviewer pointed out, the CEO released a broken bottom-up rewrite which almost no one on the engineering team was even aware of prior to its release. He announced it on slack at the end of a Thursday, with instructions to the entire team to "kick the tires" before releasing it without any warning on the following Monday morning. There was no feature flagging, no beta roll-out. When customer support started getting a deluge of bug reports and requests to roll-back we were simply told "There's no going back." The next couple weeks were nothing but bug reports and broken functionality. The driving motivation for it seemed to be "what if dark-mode?", even though he fired the highly-competent front-end engineers who could have released that exact feature with no issues or side-effects only weeks before. And finally, when there was a 'retrospective' scheduled, there was absolutely zero willingness to accept any accountability for the obviously terrible decision making.

The engineering culture collapsed in on itself almost instantly after the biggest and most shocking round of recent layoffs. Employees were told one thing ("you are still an important part of our delivery process. Everyone here is expected to read and understand any AI output that they want to release") while facing a reality that was entirely different (massive 250K line PRs, 30K files updated in a single pass for a feature written in the morning and approved/merged the same afternoon).
On Slack, the culture was clearly one of lip-service to the "expectations", while in practice, senior engineers immediately devolved to a habit of rubber-stamping every new request, delegating AI-agents to review AI-generated code, for AI-generated stories.

There was no established system for how any software was validated or changed (SOC-2 compliance wasn't even a consideration among the heads of engineering until an audit was scheduled). By the end of my time there, engineers were asking if they even needed to be involved in approving a PR, or if AI approval could be sufficient to auto-merge code. For a platform that was built to manage heavily-regulated inventory, the recklessness was frankly, stunning, and I cannot imagine it will be long before the consequences of this recklessness will negatively impact a customer that trusted this company with their sales and inventory management.

Reports of a toxic culture that seems like it's trying its hardest to fit all of the worst stereo-types of a Miami-based startup are all accurate. Reports of wildly erratic behavior from the CEO (as I highlighted above) were also true. By the end of it, I started seeing our own customers publicly putting the company on blast in LinkedIn posts because their software was breaking and they had no lines of communication with anything but an LLM. It's a sinking ship. I'm glad to be free of it and sad to see a company I was genuinely thrilled to be working at turn into the biggest joke of my career.

Perhaps the most telling detail of all is the fact that every post on this site since July has gotten an AI-generated response that seems to completely miss the mark and deflect on any sense of accountability.

Advice to Management

You hired the team; we were not all B-players. The issues lie elsewhere. Sorry to say but, I don't think you're going to 'AI' your way out of this mess.