Dutchie upgrade destroyed all our loyalty points; anything we can do?

Dispensary says Dutchie upgrade destroyed all our loyalty points; I had 7100 points last time I checked, zero now.

Last time they said that Dutchie promised to roll over points but now they're saying that Dutchie won't do crap about it.

I feel like I'm being nitpicky but this dispensary was always out of merch so there was nothing to spend the points on - we love the mugs, beanies, stocking hats, hoodies, but I was diligent in checking every time I was in that it became a habit but they'd never get restocked.

Now we can use some points on actual cannabis purchases but the literal thousands of dollars I've spent building points aren't wasted because I did get the actual cannabis but I feel a little blindsided and a lot shafted.

How to get a real human at dutchie to talk to? Is it even possible?